Frequently Asked Questions

Welcome to our rubbish removal FAQ! Below you’ll find answers to our most frequently asked questions about Smart Rubbish Removal Sydney’s services.

Don’t see your question addressed? Reach out now on 02 8880 9139 for a custom quote and our friendly team will assist you.

Why hire pros to remove my rubbish?

Removing waste yourself takes tons of time and energy. Our team handles the junk quickly and efficiently so you can focus on better stuff.

How much will my rubbish removal cost?

Prices start at $99 for smaller loads. Bigger loads run $149 to $199+. Get your free custom quote to know exactly what to expect.

What areas do you service?

We remove rubbish across all suburbs in Sydney. Northern Beaches to the CBD, we’ve got you covered. Give us a ring to double check we handle your postcode.

What kinds of trucks do you use?

Our trucks range from 3.5 to 5 tonne vehicles. We’ll send the right sized truck to haul your particular load. Bigger junk means bigger trucks!

Are you available on weekends?

Yep, we’re open Monday through Saturday for pickups. That includes most public holidays too. Give us a buzz to schedule.

Can you remove anything and everything?

You name it, we’ll remove it. Furniture, appliances, construction debris – we take it all! Some hazardous stuff may cost extra.

Walk me through the removal process

We’ll send a team of two in a truck once you book. They’ll pack up all your rubbish efficiently. Then we’ll tidy up before hitting the road. Quick and easy!

Will you haul junk from my backyard or upstairs?

No problem – our crew will remove rubbish from any spot on your property. Backyards, upstairs, down the street – you name it!

Do I need to be home for a pickup?

Nope! We can work out access even if you aren’t home. But we’re happy to do the job while you watch too. Whatever you prefer.

How long does a standard removal take?

Most cleanouts take 1-2 hours from start to finish. Bigger loads obviously take more time. We work fast to get it done ASAP.

Can you do same day rubbish removal?

In many cases, yes! If trucks are available we’ll swing by for same day pickup. We understand junk removal emergencies come up.

What if you can’t remove an oversized item?

If an object is too big or heavy, we’ll let you know upfront. No charge if we can’t get it! Safety first.

Will I get a receipt after the pickup?

Yep, we’ll provide a detailed receipt to keep for your records. It shows what we removed and the fees paid.

Do you donate or recycle usable stuff?

We’ll happily donate or recycle electronics, furniture, household items and more rather than dumping usable stuff. Just tell us what can be donated!

Is there anything you don’t remove?

We don’t handle hazardous waste like chemicals, asbestos, paints, oils etc. Please contact a specialty disposal company for those items.

Do you offer commercial rubbish removal too?

We sure do! We routinely clear office and business waste across Sydney. Ask about our competitive commercial rates.

Are your removalists professional and friendly?

Our uniformed team is trained to be super polite and careful. Let us know if you have any issues, but you shouldn’t!

Will your team clean up after themselves?

You bet! We sweep and tidy up when finished so you’re left with a clean space. Any mess we make will be spotless when done.

What if I need to reschedule a pickup?

No worries! Just give us a ring as soon as you can to rebook. We’ll reschedule based on what works for both of us.

Do you offer referral discounts?

Yep, we’ll take $20 off your removal for each new customer referral. Refer a few friends and get an even bigger discount!

Are there any hidden fees?

Nope! Our upfront quote covers all labor, disposal, and truck costs. No surprise add-ons or fees down the road.

What are some ways to lower my removal costs?

Curbside pickup avoids stairs and long walks which saves time and money. Sorting rubbish and recycling also means faster pickups and smaller loads.

Do I need to be onsite for a commercial pickup?

For office removals, we recommend having someone there to coordinate and provide access. Makes the process smooth!

What kind of business rubbish do you remove?

Any and all commercial waste – old office furniture, tech, documents, equipment etc. Our 5-tonne trucks fit big hauls.

Can you do regular pickups for my business?

Yep, we offer weekly, fortnightly or monthly scheduled office removals to maintain a clutter-free workspace year-round.

Do you service specific industries and their unique needs?

With 10+ years under our belt, we’ve handled removals for real estate, restaurants, retail, fitness centers and more. We tailor to your niche.

Do you provide any guarantees for your service?

Yes, we guarantee our quoted price and top-notch customer service. If you’re not 100% satisfied, we will work to make it right to your standards.

I have a large estate to clear – can you handle big cleanouts?

Definitely! We have experience and equipment to clear large volumes of rubbish from estates, evictions, foreclosures, and more. Get a custom quote.

How can I pay for commercial rubbish removal?

We take credit cards, EFT, bank transfer or cash on the day of pickup. Accounts are available for regular clients if preferred.

Are discounts offered for large office removals?

Yes! We provide tiered discount rates for bulk and oversized commercial waste. Bigger loads = bigger savings!

Do you provide contactless rubbish removal services?

Absolutely! For “no contact” pickup, just leave access instructions for our team. We’ll handle the rest with no customers onsite.

What COVID safety steps do you take?

We sanitize equipment, wear PPE and social distance. Let us know any other precautions you need for a contactless pickup!

Do you offer hoarding and clutter cleanouts?

Yes, we have experience and sensitivity in removing large quantities of clutter and items from hoarding situations. Let us know the clutter issues you face.

What are your operating hours for rubbish pickup?

We operate from 8am to 4pm Monday through Saturday. For after hours or Sunday service, please inquire about availability and rates.

Do you take care to protect floors and property?

Absolutely! We take extra caution by using floor protection and careful maneuvering. Your property is in good hands.

What distinguishes you from competitor rubbish removal services?

Our 10+ years of experience, stellar customer service, transparency, and ethical practices set us apart. See our 5-star reviews online!

Can I get a tax receipt for my removal costs?

Yep! The invoice we issue contains your tax ID number and all the details needed to claim rubbish removal as a work expense.

What is your cancellation/refund policy?

We require 24 hour notice for cancellation or rescheduling. Less than that incurs a $25 fee. But with proper notice we fully refund your payment.

Do your team members undergo background checks?

Absolutely. All our removal staff are screened for criminal records, employment history and driving records too. Safety first.

What payment options do you accept?

We take all major credit cards, PayPal, Apple Pay, bank transfer or cash. You get a receipt confirming your payment.

Ready to schedule your Sydney rubbish removal?

Call us now and get your free quote!